FitHack Premium is billed by Apple or Google, so subscriptions are managed in your store account. Deleting the app does not cancel a subscription.
iPhone or iPad
1Open the Settings app.
2Tap your name at the top, then Subscriptions.
3Select FitHack.
4Tap Cancel Subscription. Access stays active until the end of the paid period.
Android
1Open the Google Play Store app.
2Tap your profile icon, then Payments & subscriptions → Subscriptions.
3Select FitHack.
4Tap Cancel subscription and follow the instructions.
Restore purchases on a new device
Your Premium access belongs to your Apple ID or Google account, not to the phone.
How to restore
1Sign in with the same Apple ID or Google account you used to buy Premium.
2Install FitHack and open the subscription screen in the app.
3Tap Restore Purchases and wait a few seconds.
4Still locked? Email us your store receipt or order number and we will help.
Refunds
We cannot issue refunds ourselves because payments go through Apple or Google. You can request a refund directly from the store.
Where to request
1App Store: go to reportaproblem.apple.com, sign in and choose “Request a refund”.
2Google Play: open play.google.com → Account → Order history, find FitHack and select “Request a refund”.
Videos not loading or the app crashes
Most issues are fixed in under a minute.
Quick fixes
1Update FitHack to the latest version from the store.
2Check your internet connection: exercise videos stream from the internet.
3Close the app completely and open it again, or restart your phone.
4Make sure your phone has some free storage space.
5Still broken? Email us your device model, OS version and app version.
Your data and deletion requests
FitHack has no user accounts, so there is no account to create or delete. You can still ask us to access, correct or delete personal data related to your use of FitHack, for example support emails.
How to ask
1Email support@lunappstudio.com with the subject “Data request”.
2Tell us what you want: a copy of your data, a correction or deletion.
3Include any details that help us find your records, such as the email you contacted us from.
4We answer within the time limits required by applicable law.
Training safely
FitHack gives fitness guidance, not medical advice.
Before you start
1Talk to a doctor before starting a new program, especially if you are pregnant, injured or have a medical condition.
2Always warm up first and finish with stretching.
3Stop immediately if you feel pain, dizziness or shortness of breath.
4Start with beginner levels and move up when the workout feels easy.
Still stuck? Write to us.
Email our support team and we’ll get back to you as soon as possible.
FitHack is free to download on the App Store and Google Play. FitHack Premium unlocks all workouts, programs and timers, and new subscribers can try it free for 7 days. After the trial, the subscription renews automatically at the price shown in the app before you subscribe. Cancel at least 24 hours before the trial ends and you won’t be charged. Payments are handled by Apple or Google.
Is FitHack good for beginners?
Yes. Workouts come in levels, from beginner routines to intense sessions for experienced athletes. Each exercise comes with a video and a short description, so you always know how to perform it correctly.
Does FitHack work on iPhone and Android?
Yes. FitHack is available for iPhone and iPad on the App Store and for Android phones on Google Play.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone go to Settings → your name → Subscriptions → FitHack. On Android open Google Play → profile icon → Payments & subscriptions → Subscriptions → FitHack. Step-by-step instructions are on our Support page.